We are happy to provide a full refund or replacement if the product has not arrived in the way we send it with a photo on how it has arrived.

Unfortunately we can’t refund on taste, it’s fermented so sometimes taste buds have to get use to it. However if it arrives slimy , we will 100% refund

To ensure longevity and quality of your ferments look after them well.

Use a clean utensil to avoid cross contamination. No double dipping .